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Read Our Terms Before You Open an Account

These terms set out the rules that apply when you use penang55 — covering your account, how deposits via DANA, OVO, and GoPay are handled, and what we each agree to.

Account RulesDANA · OVO · GoPayEligible Regions OnlyFair Use PolicyContact & Disputes
penang55 Read Our Terms Before You Open an Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your data are handled through a set of concrete practices. We use SSL encryption on every page and require OTP verification when you log in from a new device — the code is sent to the mobile number registered on your account. We do not share your personal data with third parties except where required to process your DANA, OVO, or GoPay transactions or where Indonesian law requires disclosure. You can request a copy of the data we hold, ask us to correct it, or close your account at any time by contacting support.

SSL Encryption

Every session on penang55 runs over SSL. Your login credentials and payment details are encrypted in transit at all times.

OTP Login Verification

New device logins trigger an OTP sent to your registered mobile number. Confirm the code to proceed — this step cannot be skipped.

Data Access Rights

You can request a copy of your account data, ask for corrections, or request deletion by contacting support. We respond within the timeframe required by applicable law.

Payment Data Handling

DANA, OVO, and GoPay transaction data is passed only to those payment processors to complete your transfer. We do not store full wallet credentials on our servers.

CONTACT SUPPORT

Reach Us About Your Terms Query

If any part of these terms is unclear, or you need to raise a dispute about your account or a transaction, our support team is available around the clock. Reach us through live chat inside the lobby, or send a message via the email address listed on your account page. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget inside your account lobby. Available around the clock for account, payment, and terms questions.
Email Support Send your query to the support address on your account page. Terms and dispute queries receive a response within one business day.
Account Help Centre Check the Help section under your account settings for answers on deposit rules, DANA and OVO verification steps, and access conditions.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, how we handle account data, and what to do if something goes wrong.

Yes. Every deposit method we support — DANA, OVO, and GoPay — is covered by these terms. The payment processor's own conditions also apply alongside ours when you complete a transfer.

We will always notify you before material changes take effect, using the contact details on your account. Continuing to use the platform after that notice means you accept the updated terms.

Contact our support team via live chat or email. Disputes are reviewed against the transaction record and the terms in place at the time. We aim to resolve account disputes within one business day.

Send a request through our support channel. We will confirm what data we hold, correct any errors you identify, or close and delete your account in line with applicable Indonesian data rules.

Access depends on local law and the region where you connect. We do not override local legal restrictions. Check current eligibility through our support channel if you are unsure about your area.

Take a screenshot of the completed transfer confirmation in your wallet app, then contact support via live chat. Our team will match the transaction reference and resolve the discrepancy promptly.